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 We can take care of your network problems before you even know about them with our remote monitoring & repair plans. This allows us to help you stop worrying about your IT.
MEpS Monitoring Plan
PRONETS TotalCARE Monitor Only Plan allows us to remotely monitor your network and includes the following (for the devices on the plan):
- Server Performance Monitoring of Hardware, Applications & OS
- Desktop Performance Monitoring of Hardware & Applications
- IT Hardware Remote Technical Support
- Router & Switch Availability & Performance Monitoring
- Priority Response Level
- Customer Satisfaction Management
- Incident Management
- Monitored Backup Solution
- UPS Monitoring
- Availability / Connectivity Monitoring, Firewalls
- Printer Performance Monitoring
- Reporting, Technical Analysis – Initial Report
- Reporting, Technical Usage – Initial Report
- Reporting, Business Impact – Initial Report
- Managed Endpoint Security
Click here for definitions of each service & to compare a list of all features included in each level plan.
Entry Level Plan
PRONETS TotalCARE Entry Level Plan includes remote monitoring & remote repair of your network and includes the following (for the devices on the plan). Bold entries are in addition to Monitor Only Level.
- Server Performance Monitoring of Hardware, Applications & OS
- Microsoft Windows O/S Patching to Servers
- Desktop Performance Monitoring of Hardware & Applications
- Microsoft Windows O/S Patching to Workstations
- Desktop Antivirus Management
- Active Directory Authentication Services and LDAP
- Group Policy Management
- IT Hardware Remote Technical Support
- IT Hardware Remote Technical Support (via NOC)
- Router & Switch Availability & Performance Monitoring
- VPN support
- WAN support
- Windows Domain Services
- Wireless support
- Configuration Management
- Customer Service Portal and Self-Service Ticket Creation and Tracking
- Priority Response Level
- Customer Satisfaction Management
- Helpdesk Services
- Incident Management
- Identification of Essential Data
- Monitored Backup Solution
- UPS Monitoring
- Availability / Connectivity Monitoring, Firewalls
- Printer Performance Monitoring
- Asset Tracking & Reporting
- Hardware & Software Procurement Assistance
- Hardware Service History
- IT Asset Lifecycle Management
- License Compliance Reporting
- Reporting, Technical Analysis – Initial Report
- Reporting, technical analysis - Semi-Annual Report
- Reporting, Technical Usage – Initial Report
- Reporting, technical usage - Semi-Annual Report
- Reporting, Business Impact – Initial Report
- Reporting, business impact- Semi-Annual Report
Click here for definitions of each service & to compare a list of all features included in each level plan.
Mid Level Plan
PRONETS TotalCARE Mid-Level Plan includes remote monitoring & repairs as well as on-site repairs (for the devices on the plan). Bold entries are in addition to Monitor Only & Entry Level Plans.
- Server Performance Monitoring of Hardware, Applications & OS
- Microsoft Windows O/S Patching to Servers
- Server Maintenance (hardware and O/S)
- Desktop Performance Monitoring of Hardware & Applications
- Microsoft Windows O/S Patching to Workstations
- Desktop Antivirus Management
- Desktop Maintenance (hardware and O/S)
- On-site Desktop & Laptop Support
- Active Directory Authentication Services and LDAP
- Group Policy Management
- IT Hardware Remote Technical Support
- IT Hardware Remote Technical Support (via NOC)
- IT Hardware On-Site Technical Support (via field engineers)
- Router & Switch Availability & Performance Monitoring
- VPN support
- WAN support
- Windows Domain Services
- Wireless support
- Configuration Management
- Customer Service Portal and Self-Service Ticket Creation and Tracking
- Priority Response Level
- Handheld Computer Support
- Customer Satisfaction Management
- Helpdesk Services
- Incident Management
- Identification of Essential Data
- Monitored Backup Solution
- UPS Monitoring
- Availability / Connectivity Monitoring, Firewalls
- Preventative printer maintenance
- Printer Performance Monitoring
- Asset Tracking & Reporting
- Hardware & Software Procurement Assistance
- Hardware Service History
- IT Asset Lifecycle Management
- License Compliance Reporting
- Reporting, Technical Analysis – Initial Report
- Reporting, technical analysis - Semi-Annual Report
- Reporting, Technical Usage – Initial Report
- Reporting, technical usage - Semi-Annual Report
- Reporting, Business Impact – Initial Report
- Reporting, business impact- Semi-Annual Report
Click here for definitions of each service & to compare a list of all features included in each level plan.
Premium Plan
PRONETS TotalCARE Premium Plan not only allows us to remotely monitor your network, but also allows for the remote repairs & on-site repairs to devices and more. Bold entries are in addition to Monitor Only, Entry Level & Mid-Level Plans.
- Server Performance Monitoring of Hardware, Applications & OS
- Microsoft Windows O/S Patching to Servers
- Server Maintenance (hardware and O/S)
- Workstation Application Support
- Desktop Configuration Services and Enforcement
- Desktop Performance Monitoring of Hardware & Applications
- Microsoft Windows O/S Patching to Workstations
- Desktop Antivirus Management
- Desktop Maintenance (hardware and O/S)
- On-site Desktop & Laptop Support
- On-Site, Desk side User Support
- Data Assessment and Analysis
- Disaster Recovery
- High Availability Services
- Hot Spare Program
- Network Assessments and Auditing
- Active Directory Authentication Services and LDAP
- Group Policy Management
- IT Hardware Remote Technical Support
- IT Hardware Remote Technical Support (via NOC)
- IT Hardware On-Site Technical Support (via field engineers)
- Router & Switch Availability & Performance Monitoring
- VPN support
- WAN support
- Windows Domain Services
- Wireless support
- Configuration Management
- Customer Service Portal and Self-Service Ticket Creation and Tracking
- Priority Response Level
- Handheld Computer Support
- Customer Satisfaction Management
- Helpdesk Services
- Incident Management
- Identification of Essential Data
- Monitored Backup Solution
- UPS Monitoring
- Availability / Connectivity Monitoring, Firewalls
- Preventative printer maintenance
- Printer Performance Monitoring
- Asset Tracking & Reporting
- Hardware & Software Procurement Assistance
- Hardware Service History
- IT Asset Lifecycle Management
- License Compliance Reporting
- Reporting, Technical Analysis – Initial Report
- Reporting, technical analysis – Quarterly Report
- Reporting, Technical Usage – Initial Report
- Reporting, technical usage - Quarterly Report
- Reporting, Business Impact – Initial Report
- Reporting, business impact- Quarterly Report
- Vendor Relationship Management
- Business Continuity Planning
- Change Management Services
- Hardware Evaluation
- Workflow Assessment and Optimization
Click here for definitions of each service & to compare a list of all features included in each level plan.
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