I am happy to voice my satisfaction and appreciation of the services of Michael Johnson, our technical support account manager with Professional Networks, Inc. From the very beginning, Michael researched and worked to familiarize himself with our network operation as quickly as possible. Since then he has been dependable to keep his regular on-site visits, is readily available by phone or email in case of any questions or service needs, and has suggested ways he can help us avoid problems down the road. When we recently installed a new HVAC controls system at our facility, Michael and other PRONETS staff were very helpful in working with the vendor who installed the internet-based controls. In conclusion, I would find it difficult to have even one criticism of Michael Johnson. He is always pleasant, eager to help, and has provided us consistent technical support. I hope he has a long, successful career with Professional Networks.