Business Name
Somic America
Reviewer Name/Position
Frank Alley / Controller
Address
343 East Lee Trinkle Drive, Wytheville, 24382, VA,
Just wanted to send you an quick email to compliment the service that we've been receiving from Dallas. We have been working on many different IT related issues lately and no matter how mundane or difficult he does a great job! If he doesn't know the answer he takes the time to research the issue and communicates effectively not only with myself but our end users.
Recently one of our engineering workstations here in Brewer got infected with the FBI virus, normal protocol is to send the workstation to your the shop for removal. Dallas took the initiative to try and remove it remotely. Before the day was over, he had it removed and the workstation functioning and free of the virus. This eliminated the engineer from being without his workstation for possibly a week.
